Technology
Managed IT & support.
Day-to-day IT run properly: support for your people, devices kept secure and up to date, and one team accountable for all of it.
Overview
Most organisations do not need an IT department. They need IT that works, people who answer when it does not, and someone keeping the security, licences and devices in order in the background.
Apex Options provides managed IT and support on a clear monthly arrangement. We take over the day-to-day running of your environment, document it, keep it patched and backed up, and give your team one place to go when they need help.
What is included
- Helpdesk and user support for your team
- Microsoft 365 and Google Workspace administration
- Device setup, management and patching
- Starters, leavers and access management
- Backup, recovery and business continuity
- Licence, supplier and renewal management
- IT documentation and asset records
- Regular reviews and a technology roadmap
How it works
A clear process, from first call to completion.
Understand
We learn the site, the systems and the outcome you need, and visit where it helps.
Scope and price
We agree the scope, service levels and pricing in writing before any work starts.
Deliver
We assign the right engineers and specialists, coordinate the work and keep you updated.
Report and manage
We close jobs out properly, keep records and certificates, and review the service with you.
Questions
Questions.
What is included in managed IT?
Support for your users, management of devices, accounts and Microsoft 365 or Google Workspace, security updates, backup and supplier management. The exact scope and response times are agreed in writing before we start.
Can you take over from our current IT provider?
Yes. We plan the handover, collect credentials and documentation, and run both in parallel where needed so nothing is lost in the transition.
Do you support small teams?
Yes. We work with organisations from a handful of users to multi-site operations and size the service to fit.
Related
Related services.
Cloud & infrastructure
Cloud migrations, managed hosting and servers across Azure, AWS and Google Cloud, sized for your organisation and run properly afterwards.
02Cybersecurity & compliance
Protection, testing and the standards your clients and insurers expect, from Cyber Essentials to ISO 27001, with ongoing monitoring.
03Networks & connectivity
LAN, Wi-Fi, structured cabling, firewalls and multi-site connectivity, surveyed, designed, installed and maintained.
Request a quote
Tell us what your technology needs.
Send a short brief and we will come back to you to talk it through, visit if needed, and confirm scope and pricing in writing.
info@apexoptions.co.uk